Privacy policy

Privacy Policy – Your Data, Protected

This Privacy Policy explains what personal data Goawin collects, why we collect it, how we protect it, and the rights you have over it. Protecting your information is a core part of running a safe platform for players in India, and we handle your data in line with Indian law, including the Digital Personal Data Protection Act (DPDP Act). By using Goawin, you agree to the practices described here. This policy forms part of our Terms and Conditions.

1. The Legal Framework

We process personal data in accordance with the applicable Indian legal framework, including the Digital Personal Data Protection Act (DPDP Act), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the RBI and FEMA guidelines for financial data, and the MeitY IT Rules. Where the law requires us to keep or disclose data, we comply; otherwise, we collect only what we need to run your account and keep play fair.

2. Information We Collect

We collect the following categories of data when you register, verify your account, make payments and use the platform:

3. How We Use Your Data

We use your personal data only for clear, lawful purposes:

• Verification and safety – to confirm your identity, prevent theft and stop underage gambling.
• Payments – to process your deposits and withdrawals securely.
• Legal and tax compliance – to meet obligations such as reporting net winnings to the Income Tax Department.
• Fraud prevention – to detect multiple accounts and block access from states where online gaming is restricted, such as Telangana and Odisha.
• Service and personalisation – to run your account, tailor game and bonus suggestions, and improve the platform.

4. Cookies and Technical Data

We use cookies and similar technologies to keep the platform secure and working correctly. They help us recognise your device, detect fraudulent multi-accounting, and enforce location rules where online gaming is restricted. You can manage cookies through your browser settings, though disabling some may affect how the site works.

5. Data Retention

We keep personal data only for as long as the law and our legitimate needs require. Retention periods are set by the relevant Indian regulations:

6. Security

We protect your data with strong safeguards, including 256-bit SSL encryption for data in transit, industrial-grade firewalls, and 24/7 security monitoring. Access to personal data is restricted to authorised staff for legitimate purposes only. While no system can be guaranteed perfectly secure, we work continuously to protect your information and never sell it.

7. Sharing Your Data

We do not sell your personal data. We share it only where necessary: with regulated payment and verification providers to process transactions and confirm your identity, and with regulators or authorities where we are legally required to do so, for example for tax or anti-money-laundering compliance. Any partner that handles your data is required to protect it to the same standard we do.

8. Your Rights under the DPDP Act

Under the DPDP Act you have clear rights over your personal data, which you can exercise by contacting us:

• Access – request a summary of the personal data we hold about you.
• Correction – update inaccurate details, such as your UPI ID or address.
• Erasure – request deletion of your data, subject to legal and financial retention obligations.

We will respond to valid requests within the timeframes set by law. Some data may need to be kept even after a request, where regulations require it.

9. Children

Goawin is strictly for adults. You must be 18 or older to register or play, and we do not knowingly collect data from anyone under 18. Our verification checks are designed to prevent underage access, and any account found to belong to a minor will be closed.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our services. The current version is always published on this page, and continued use of the platform after an update means you accept the revised policy.

11. Grievance Redressal and Contact

If you have any question or concern about your data, or wish to exercise your rights, you can contact us through 24/7 live support or by email at [email protected]. Our registered address is:

32 London Bridge Street, London, SE1 9SG, United Kingdom.

For related information, see our Terms and Conditions, Responsible Gaming page and About Us.

Quick links: How to Play · Promo Code · App · Responsible Gaming · Terms and Conditions · About Us

18+. Play responsibly. This policy is governed by applicable Indian law and may change.